This Privacy Policy explains how Digital Product Enterprise (trading as ClinchIQ) ("we", "us", "our"), the operator of ClinchIQ (app.clinchiq.com), collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Digital Product Enterprise (trading as ClinchIQ), 30 Springfield Road, St. Albans, AL4 0HJ
Contact: help@clinchiq.com
| Purpose | Lawful Basis |
|---|---|
| Providing and operating the Service | Contract |
| Processing payments via Stripe | Contract |
| Sending transactional emails (welcome, trial reminders, billing) | Contract |
| Improving the Service through usage analytics | Legitimate interests |
| Complying with legal obligations | Legal obligation |
| Sending marketing emails (if you opt in) | Consent |
We share data with the following trusted third parties to operate the Service:
| Service | Purpose |
|---|---|
| Supabase | Database, authentication, and backend infrastructure |
| Stripe | Payment processing |
| OpenAI | AI script generation, voice synthesis, speech transcription |
| Anthropic | AI lead scoring and analysis |
| Companies House | UK company data (public register) |
| Resend | Transactional email delivery |
| Cloudflare | Hosting and content delivery |
We do not sell your personal data to third parties.
When you use Voice Roleplay, your microphone audio is processed by OpenAI Whisper (speech-to-text). Session transcripts and debrief scores are stored in your account. You can view your session history in the app. This data is processed to provide the roleplay and coaching features and is not used to train AI models.
We retain your data for as long as your account is active. If you delete your account, your personal data is deleted within 30 days, except where we are required by law to retain it (e.g. financial records for 6 years under HMRC requirements).
Under UK GDPR, you have the right to:
To exercise any of these rights, email us at help@clinchiq.com. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We use cookies to operate the Service and understand how it is used. See our Cookie Policy for full details.
| Type | Purpose |
|---|---|
| Essential | Authentication, session management. Cannot be disabled. |
| Analytics | Understanding feature usage and conversion. Can be declined. |
When you first visit, you will be shown a cookie consent banner where you can accept or manage your preferences.
We take reasonable technical and organisational measures to protect your data, including encrypted storage via Supabase (hosted in the EU/UK), HTTPS-only access, and row-level security on all database tables.
The Service is not directed at children under 18. We do not knowingly collect data from anyone under 18.
We may update this Privacy Policy from time to time. We will notify you by email or in-app notice before material changes take effect. The "last updated" date at the top of this page will always reflect the current version.
Email: help@clinchiq.com
Address: 30 Springfield Road, St. Albans, AL4 0HJ
For data protection queries, please mark your email: "Data Protection Query — ClinchIQ"